All orders placed BEFORE 4:00pm PST will be shipped that day via the shipping method selected. Any orders placed after this time will be shipped the following working day.
We offer the following delivery methods:
STANDARD SHIPPING: 4 to 5 Business Days
EXPEDITED SHIPPING: 2 to 3 Business Days
INTERNATIONAL SHIPPING: Please allow 5 to 7 Business Days
All orders are sent Signature Required
Our working days are Monday to Saturday, therefore orders will not be shipped on Sunday’s and will be shipped out on the Monday after each weekend.
Please note: These delivery times are a guideline based upon courier standards and we do not take responsibility for delays. If we are aware of any delays that may occur with the delivery of your parcel, we will always try to let you know.
We will not be liable to you or be deemed to be in breach of the contract by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the goods ordered by you if the delay or failure was due to any cause beyond our reasonable control.
For any further information on Delivery, feel free to email contact@mjh.studio or call (650)380-1134
RETURNS
To request a refund or exchange on your order, please email contact@mjh.studio within 7 days to receive an approval and shipping label. Merchandise must be received within 14 days to guarantee reimbursement. Merchandise must be returned in the original condition received and must be unworn, unwashed, unaltered, with the original tags attached. To assist the process, all product’s quality and condition will be documented before shipping. **ALL CONSIGNMENT ITEMS ARE FINAL SALE**
Please note: for any items returned, you will only receive a refund for the goods returned and not the cost of shipping.
To notify us of a return, please email contact@mjh.studio with your Order Number and Item Name. We will then provide you with the necessary return information.
Once we have received your return, your refund will be processed within 7-10 working days.
We will send you a confirmation email once the return has been processed and we reserve the right to refuse any returns if we determine that the goods do not qualify of a return.
If you receive an item that is faulty, please make us aware of this in the first 7 days. After 7 days, we retain the right to refuse the return of faulty goods. Consignment items remain final sale, regardless of circumstance.
**If the item does not fit, or if you would like to see options not listed on our website, please contact myles@mjh.studio so that he can personally work with you to find you exactly what you are looking for**
SALE ITEMS
Items purchased with a SALE CODE are non refundable.
EXCHANGES
If you would like to exchange an item, please request this by emailing contact@mjh.studio and specify what style you would like to exchange for. Once the original return has been received, we will process the transaction and will price adjust accordingly. Exchanged items ship to you free of charge.
CONTACT
If you would like to speak to us with regards to any returns, feel free to email us on contact@mjh.us or call 650-380-1134